University of Jos Institutional Repository >
Management Sciences >
Actuarial Science >
Please use this identifier to cite or link to this item:
|Title: ||The Influence of Human Resource Policies on Organizational Performance: A Study of some Selected Firms in Nigeria|
|Authors: ||Adamu, Daniel|
|Keywords: ||Customers Satisfaction|
|Issue Date: ||2016|
|Publisher: ||KIU Journal of Social Sciences|
|Series/Report no.: ||No.2;No.1; Pp 94-108|
|Abstract: ||This study bring into focus, the extent to which human resource
management policies affect employee‘s satisfaction leading to customers‘
satisfaction. The purpose of the study is to identify human resource policies
and other factors such as job satisfaction organintional commitments and
leadership practice that affect employee's satisfaction in an organization.
Human resource policies are the fomtal ntles and guidelines that businesses
put in place to hire, train, assess and reward the members of their workforce.
These policies, when organized and disseminated in an easily used form. can
serve to preempt many misunderstandings between employees and
employers about their rights and obligations in the business place. As a
business owner, writing up a human resource policy is of essence. Having
policies written is important so that it is clear to all what the policies are and
that they are applied consistently and fairly across the organization.
Moreover, when issues concerning employees‘ rights and company policies
come before federal and state courts, it is standard practice to assume that
the company's human resource policies, whether written or verbal. are a part
of an employment contract between the employee and the company.
Employee satisfaction is the terminology used to describe whether
employees are happy, contended and fulﬁlling their desires and needs at
work. Many measures support that employee satisfaction is a factor in
employee motivation. employee goal achievement and positive employee
morale in the work place. in this paper, various variables responsible for
employee satisfaction will be discussed such as organization development
factors, job security factors, work-task factors. policies of compensation and|
|ISSN: ||1996 - 9023|
|Appears in Collections:||Actuarial Science|
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.