Level of Satisfaction with online Public Access Catalogue(Opac) Utilization By Undergraduate Students In Selected University Libraries in Ogun and Oyo States South-West, Nigeria

Abstract

This study investigates the level of satisfaction with Online Public Access Catalogue (OPAC) utilization by undergraduate students in Federal university of Agriculture (FUNAAB) and University of Ibadan (UI) libraries in Ogun and Oyo States, South-West of Nigeria; and the effects on undergraduate students. This study adopted the survey design. Multi-stage and proportionate allocation sampling techniques were used to determine the sample size of the population. A total of N=149 of the sample size were drawn from the population of 2,972 using questionnaire as validated survey instruments for data collection. The major findings revealed that in both universities, male undergraduates were more than their female counterparts, majority were in the age bracket of 16-20years, mostly single, they had very high OPAC awareness, were highly satisfied with the conducive library environments and usefulness of OPA; but were not satisfied with library OPAC use due to unavailability of library staff at the OPAC Terminal to assist them when necessary, difficult design of library OPAC and slow delivery of search results. Based on the findings, there are implications for theory, research and practice. For theory and research, the findings suggest the use of Technology Acceptance Model in the study of OPAC level of satisfaction. In the area of practice, the findings highlight the importance of perceived usefulness of library OPAC, recommend strategies to help improve undergraduate students ‘level of satisfaction with perceived ease of OPAC system which they deemed difficult so as to enable undergraduate students get the maximum benefits of library OPAC.